POOR SERVICE

I HAVE UPGRADED MY BOUQUET ON DSTV ONLINE FROM DSTV COMPACT TO DSTV EXTRA( THE PACKAGE JUST BELOW THE PREIMUM, NOTTHE EXTRA VIEW, THE ONE FOR 445 PER MONTH) I DID MINE AND MY MOTHER'S AT THE SAME TIME, AND I SCHEDULED BOTH FOR 2 AUGUST 12 AM.<br> <br> MY MOTHER HAS A DEBIT ORDER WITH DSTV AND AFTER USING 150 RAND ON AIRTIME TO GET IT CONNECTED, HERS FINALLY CAME ON YESTERDAY, AFTER THE MONEY THEY SAID SHE OWED WAS TAKEN VIA DEBIT ORDER. AND HER AIRTIME WAS WAISTED.<br> <br> I HAVE PAID MY EXTRA MONEY TODAY, BUT MINE IS STILL NOT ON, AND WHEN I LOG ONTO MY PROFILE ON LINE, IT SAYS MY SMARTCARD IS INACTIVE, I DONT UNDERSTAND HOW THAT CAN BE, BECAUSE I STILL WATCHED COMPACT YESTERDAY EVENING?<br> I DONT UNDERSTAND WHY I MUST PAY FOR SOMETHING WITHOUT KNOWING IF THE SERVICE PROVIDER IS GOING TO PROVIDE THE SERIVCE I PAID FOR.<br> <br> I HAVE BEEN A LOYAL CUSTOMER OF DSTV FOR THE PAST FEW YEARS, ALWAYS PAYING MY ACCOUNT ON TIME, AND THIS IS HOW I AM TREATED? IT IS PATHETIC, I WANT TO BE ABLE TO WATCH DSTV EXTRA BOUQUET TONIGHT WHEN I GET HOME. JUST WANT WHAT I PAID FOR.