AF
Ashleigh F
1 reviews | Active since Jul 2015
31 Jul 2015, 20:38
poor service
We have been having a problem for a week and no tv only Chanel that's playing are 100 when we switch over e16-4 appears. Tried to contact multichoice and even sending emails but no one can help me with the problem the rather let me hold on for about 30min and still no assistance. This is really frustrating.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Aug 2015, 10:14Hello dimash,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply04 Aug 2015, 10:14
Official
Hello dimash,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,