Poor service

My late grandfather was the accountant holder for our home DSTV after his passing my grandmother had to open a new account. On 20 February she ordered a price lock deal and was promised she would receive her decoder with 5 working days till today 16 March she has not received her decorder and she is now sitting with no TV as my grandfather's account has been deactivated.

Honestly I don't think an elderly person needs this kind of stress. No one knows what's happening all we getting is empty promises "the decorder will be delivered" we have heard that for so long with nothing being delivered