Poor service

After making several calls and speaking to numerous people at this \call centre "my service is still suspended . Nobody at this establishment seems to know anything at all . Initially I spoke to a consultant who put me on hold for 5 minutes came back and told me I need to pay as my debit order was unsuccessful (I still had money in my account ) I advised this *********** individual that my bank account reflects that the transaction was successful and I was advised that my bank statement was incorrect . On my second call I was put on hold (without being told so for 15 minutes ) when the this individual eventually came back to me he sounded surprised and told me that the I should be connected . Eventually given the incompetence of the people they put on the phone (probably without any training ) I decided to speak to someone in the \""know\"" and asked to speak to a team leader . What a waste of my time she had no clue either she advised me that she would \""investigate\"" and get back to me in 30 minutes . Well she did call me 4 hours later to tell me that she is still looking at my case and would call me back in the morning "