iM
irvin M
1 reviews | Active since Apr 2014
26 Jul 2015, 21:03
poor service
Can i get this problem sorted m tired of your sories and i have supl**** my client number and its correct if u need more info call me and dont tell me my phone is off as thats a lie,pls do not hide with ur finger as u cant.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 09:58Hello mokoneTi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that the R50.00 re-connection fee was credited on your account on the 7th July 2015, please let us know if there is anything else that we can assist you with. Your next payment amount due is R24.91 on or before the 1st August 2015 for service until 31st August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that the R50.00 re-connection fee was credited on your account on the 7th July 2015, please let us know if there is anything else that we can assist you with. Your next payment amount due is R24.91 on or before the 1st August 2015 for service until 31st August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply28 Jul 2015, 09:58
Official
Hello mokoneTi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that the R50.00 re-connection fee was credited on your account on the 7th July 2015, please let us know if there is anything else that we can assist you with. Your next payment amount due is R24.91 on or before the 1st August 2015 for service until 31st August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have checked your account and noticed that the R50.00 re-connection fee was credited on your account on the 7th July 2015, please let us know if there is anything else that we can assist you with. Your next payment amount due is R24.91 on or before the 1st August 2015 for service until 31st August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Nesta
Best regards,