1 reviews | Active since Apr 2014
poor service
On the 30/06/15 i called multichoice i spoke to Trauner to upgrade my service she said ok an she said i must pay R202 which i did then suddenly on from the 3/07/15 till 06/07/15 i stayed without the tv when i call in they told me to reboot the system which i did and nothing happed only to find that multichoice and their employee trauner have terminated my service reason being i dont know,now i spoke to Lebohang,Mfaniseni,Niven,Natalie,Zanele look 5 people they cant help,the only word they can is we are sincerely sorry and we are striving for a better service,if multichoice is trainining people to tell customers about sorry then they must improve because i am not happy about so many sorries, for me to have 5 people who fail to help 1person it doesnt make sence of which i have given them a free advice on what they should do mayb they are taking advantage of me,and i am tired of your sincere sorry emails can you guys do something about this,i am giving you untill today COB.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,