1 reviews | Active since Aug 2012
Poor Service
I have had numerous issues trying to switch my second weekend HD PVR on or off, regards a Friday and a Sunday on the DSTV self service site. I have not been able to hire Box Office movies on this weekend decoder at any time and believe me we have tried on a few occasions. E mails and telephone calls without any joy and absolutely no response. <br> Last but not least my accounts or statements have been queried as to the impossible billing system in place and it makes very poor reading or understanding.<br> Now I phone earlier today to switch off the second HD PVR after the weekend and the answer is sorry we are busy with upgrades. Honestly wish their monopoly could be taken away with a strong opposition. Say no more.<br> Good enough to pay the high monthly rates but pathetic service at the end of the day.
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for the inconvenience you currently experiencing.
MultiChoice is currently in the process of upgrading our customer management system and during this time we have limited access to assist our subscribers with their concerns.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for your patience and understanding during this period.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,