Poor Service

This service provider is non responsive on requests, all they care about is getting what is due to them, Fristly I have been complaining about my inability to catch up ( a service a pay for) for over a month now. I have therefore requested to cancel my service subscription which is still problematic, I have been calling in for over three weeks, each time when i call in I am told they can't assist but my requested has been forward to a set department which should call me within 72 hours, but guess what? no call and when the month ends they don't miss the debit...