Poor service

I am so frustrated with the Customer Service, because when I call the call centre, it keeps on taking me back to the main menu and not giving me an option to speak to a consultant, I then decided to use the whatsapp number and unfortunately I also can't be assisted because apparently my Id number does not match my surname which I confirmed through the online platform that my surname is spelled incorrectly. I cant get through to the consultants and I need help urgently as my current subscription is compact but im getting an errors in viewing some channels and I keep on losing access to one or 2 channels every day after load shedding