Poor service

My problems started on the 1october 2020 when I call multichoice to open my holiday home decoder for 2 days.on the 4th I call again to confirm if the did disconnected it then the consultant said yes.on the 5th there was 600 in my bank knowing they will debit 379 as we agreed with them on price lock plus the amount of holiday home for 2 days but they never did on the 4th as the debit order was supposed to go through because when the go into my account they try to debit +-887 ,then the debit order returned as there was not enough funds in my acc but it was enough for our agreement.i paid 365 as one of the consultant said I must pay that amount.on the 4th day they disconnected my DStv I called and I was told that I must pay for 2 decoders because the person who helped me on the 1st did reconnect my old decoder and I said why cause it's been 5 years not using that decoder and it's cancelled since 2015.what I asked on tht day is to open my holiday home decoder in Limpopo only for 2 days .Then the consultant apologize on behalf of the multichoice and my DStv was reconnected.same week there was an advert on their WhatsApp number that you can ADD 3 movie channels from premium for 99 and you will pay at the end of the month.i was interested and I did ADD those movies through whatsapp number and it was successful.Everyone was happy in the house that there are new interesting movie channels on our package knowing I will add 99 on my monthly payment . unfortunately that excitement was vanished with a week.The disconnected my account then I call again and when they reconnect it those movie channels were not there anymore.a day after I call again then I was asked if I did call and ask them to add those channels I said no I did through the WhatsApp number.Then the consultant then said he will help me to put them back again ,he asked me he must add those movies for how long then I said let's start with 6 months while he was busy there he experienced some technical problems with the system he said it will be back within 24hrs but there was nothing.my account was disconnected again I call they reconnect it again .I explain to them that I'm having problems with this account since 1 October please fix my account and I was promised that someone from the account department will call me ,the only call I received from DStv was one person calling me telling about the offer they are having of price lock with a explorer decoder and I didn't qualify ,that's the only call I got from DStv.No one did bother to call me about this of them continuing to disconnect my dstv till today.I was busy enjoying my DStv this morning then boom it was disconnected.i call twice I was told different stories that I was supposed to pay +-660 and when I ask the lady for what she told me about the return of a debit order ,I said I paid cash on the 5th and my call was disconnected.i call again then the consultant said yes you paid 419 but you must pay 1.50 for reconnection 2.99 for ADD on channels 3.+-188 for cancellations of your price lock I tried to explain to her that I didn't cancel my contract for price lock and she said those ADD on channels were disconnect on the 29 October 2020 and said how so cause we watched them only for a week or less and i' ve been calling and the whole month about those channels that were removed from my account and I dnt know the reason why.I had a bad experience with DStv since the 1 of October and this people they dnt take us serious as their clients and we are paying they are not doing us any favour.#dstvmultichoicemustfall.i will not have a problem with paying for those channels if I did receive them for the whole month why must I pay 99 for watching them only for a week or less same as person who watched them for a month.and again I will not pay for cancellations fee for something that I did not cancel.if we agreed that you will debit 379 and you decide to debit more than what we agreed then who's fault is that .must be I punished for someone's incompitance in your company .I always call and ask every month how much am I going to pay on the 4th because I don't receive any messages on my phone reminding on my next payment,then I was told to pay 419 then I payed that amount on the 5 but now my account is disconnected.Im sick and tired because I'm using airtym to call them they are so useless.my ACC no is ***3.