Poor Service

I had the Very bad experience with Dstv in June Multichoice ran the Special that we must pay R239 to re activate our Acc and on the Sms it stated that the promo is running until 31-06-2021 and on the 26th of June I paid R260 and my acc was re-Activated but was passed me the most is that my dstv was deactivated again on the 25th of July and when I wanted to make the payment it says I now owe more than my Package deal and that was R649.00 I sent emails trying to understand how did it get so high and I was told I had an outstanding balance of the same amount that they said I will save when they were running the Special. I tried to call the customer service so that I can be assisted but they made me hold for more than 40 minutes and in the end I didn't get help. They told me I must sent an email with message they sent as a proof and I did that but I also didn't get any help but I was sent pillar to post and even now I am still trying to figure out how did I get to R650 because I pay R400 in my compact package.

I am so much disappointed in your service and worse your call center service is worse.