Poor service

My story is I have been paying R550 on a monthly basis for my DSTV and all of a sudden I was disconnected only to find that I have been making short payments. 1. Nobody has ever bothered to inform me of this and no I don't check my balance as my assumption is I'm paying what's required, I'm not a *****. 2. This is bad service, no warning nothing I was just cut off. 3. I paid R550 on the 25th November 2024 it's now the 2nd December 2024 exactly 8 days later I'm told I owe an additional R400. This is ridiculous, it's not about the amount for me but the principle.

You cannot treat your customers like numbers and cash ***s. This is the very reason why DSTV seems to be going down in sales, profits and low on client retention. Respect us as customers, build a rapport with us. I feel for the employees cause they have to put up with angry customers every now and then. The leadership seems to be ***********.