TM
Themba M
1 reviews | Active since Nov 2024
20 Nov 2024, 17:47
Poor service
Poor service from multi choice. Made payment on the 23rd of October 2024 but till today there is no connection. Kept on calling them and they kept on saying they can't allocate the funds but the issue on my side is that I used the same method of payment for July, August, September there was never an issue. The money was paid to their ned bank account. This service is really poor cos their consultants keep saying their are doing escalations but there is never a feedback. Very very poor service.
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Replies (4)TM
Themba M's updateReviewer Update
20 Nov 2024, 17:49Have the same problem. Really poor service.
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Themba M's update20 Nov 2024, 17:49
Reviewer Update
Have the same problem. Really poor service.
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DStv (MultiChoice)'s replyOfficial
20 Nov 2024, 17:50Hi Themba ,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Nov 2024, 17:50
Official
Hi Themba ,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
TM
Themba M's updateReviewer Update
23 Nov 2024, 16:52Don't just respond for the sake of keeping up a good image. ***. Here is the reference number from the 29th of October. And another one from the 26th of October ***.
TM
Themba M's update23 Nov 2024, 16:52
Reviewer Update
Don't just respond for the sake of keeping up a good image. ***. Here is the reference number from the 29th of October. And another one from the 26th of October ***.
TM
Themba M's updateReviewer Update
23 Nov 2024, 16:55Now I want my money back. If I have to go and report that ned bank account of yours I will. You really can't be asking to trace the payment now while I've been calling your call center up until today and they have been singing the same tune that they are doing the escalations but still nothing... I used the same method of payment since July, now I wonder what has changed
TM
Themba M's update23 Nov 2024, 16:55
Reviewer Update
Now I want my money back. If I have to go and report that ned bank account of yours I will. You really can't be asking to trace the payment now while I've been calling your call center up until today and they have been singing the same tune that they are doing the escalations but still nothing... I used the same method of payment since July, now I wonder what has changed