Poor Service

Another complaint. Dont know if im the only person complaining but it does not seem to get better.

I have changed my package to price lock which states that in order to get price lock you need to sign a debit order.

On the 30th of December I was advised by my employer that he will only be able to pay our salaries on the 15th of January and not the last day of December.

Knowing that my debit order is set to go off on the 1st I immediately called DSTV to make an arrangement to pay on the 15th.

The consultant as well as his supervisor that helped me told me that there is no way that I can extend the payment date or pay the pro rata amount up till the 15th and that my account will be suspended.

Im really thinking of just not paying DSTV anymore and get another provider or get Netflix etc as im tired of trying to be nice but you absolutely get nothing in return from DSTV consultants.

I would like to ask that someone from DSTV, higher up in rank than a consultant, please give me a call cause im sure that by paying the prorata amount till the 15th cannot be such a problem.