RS
Rehkesh S
1 reviews | Active since Nov 2024
22 Nov 2024, 11:09
Poor Serice from DSTV (Multichoice)
I am a victim of poor service from DSTV(Multichoice). I have been a paying customer for the past 34 years. On the 26 October 2024 I paid my monthly subscription via an EFT to the same account which I have been doing for the last 11 months. I use a banking app to make the payment. Subsequently, my service was terminated as they could not find the payment. On numerous occasions, I have submitted the proof of payment. My bank also assisted by supplying a history of the proof of payment for the last 11 months. None of this has helped. The issue is always being escalated with no resolution. Currently, I still do not have access to the service which I have paid for almost 1 month ago.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Nov 2024, 11:32Hi Rehkesh.
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Nov 2024, 11:32
Official
Hi Rehkesh.
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you with the information or assistance you need as soon as possible. Should any further updates or details be required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
RS
Rehkesh S's updateReviewer Update
22 Nov 2024, 12:18Good day,
I find it difficult to believe the response from Multichoice (DSTV). This has been going on since the 26/10/2024. I have not been assisted after many phone calls, many emails, and even an intervention from my bank. At this moment I am still cut off from my service.
I can only be satisfied once I am reconnected and the amount paid is credited for the month of December 2024.
Thank you,
Rehkesh
I find it difficult to believe the response from Multichoice (DSTV). This has been going on since the 26/10/2024. I have not been assisted after many phone calls, many emails, and even an intervention from my bank. At this moment I am still cut off from my service.
I can only be satisfied once I am reconnected and the amount paid is credited for the month of December 2024.
Thank you,
Rehkesh
RS
Rehkesh S's update22 Nov 2024, 12:18
Reviewer Update
Good day,
I find it difficult to believe the response from Multichoice (DSTV). This has been going on since the 26/10/2024. I have not been assisted after many phone calls, many emails, and even an intervention from my bank. At this moment I am still cut off from my service.
I can only be satisfied once I am reconnected and the amount paid is credited for the month of December 2024.
Thank you,
Rehkesh
I find it difficult to believe the response from Multichoice (DSTV). This has been going on since the 26/10/2024. I have not been assisted after many phone calls, many emails, and even an intervention from my bank. At this moment I am still cut off from my service.
I can only be satisfied once I am reconnected and the amount paid is credited for the month of December 2024.
Thank you,
Rehkesh
RS
Rehkesh S's updateReviewer Update
25 Nov 2024, 10:36Good day,
The pathetic service and response from DSTV continue to plague me. After the Hellopeter message which I sent, I received a call from a person called Benedict on Saturday, 23/11/24. He said that he would restore my DSTV service and he would escalate the payment (which he could see was done correctly) to the billing department. On Saturday evening, the DSTV was restored, however on Sunday morning I received an SMS once again from DSTV that my service will be disconnected due to non-payment. I am tired of complaining and send messages and emails?
Is there any other legal recourse available to me since DSTV seem to not care about their customer service.
Thank you,
R
The pathetic service and response from DSTV continue to plague me. After the Hellopeter message which I sent, I received a call from a person called Benedict on Saturday, 23/11/24. He said that he would restore my DSTV service and he would escalate the payment (which he could see was done correctly) to the billing department. On Saturday evening, the DSTV was restored, however on Sunday morning I received an SMS once again from DSTV that my service will be disconnected due to non-payment. I am tired of complaining and send messages and emails?
Is there any other legal recourse available to me since DSTV seem to not care about their customer service.
Thank you,
R
RS
Rehkesh S's update25 Nov 2024, 10:36
Reviewer Update
Good day,
The pathetic service and response from DSTV continue to plague me. After the Hellopeter message which I sent, I received a call from a person called Benedict on Saturday, 23/11/24. He said that he would restore my DSTV service and he would escalate the payment (which he could see was done correctly) to the billing department. On Saturday evening, the DSTV was restored, however on Sunday morning I received an SMS once again from DSTV that my service will be disconnected due to non-payment. I am tired of complaining and send messages and emails?
Is there any other legal recourse available to me since DSTV seem to not care about their customer service.
Thank you,
R
The pathetic service and response from DSTV continue to plague me. After the Hellopeter message which I sent, I received a call from a person called Benedict on Saturday, 23/11/24. He said that he would restore my DSTV service and he would escalate the payment (which he could see was done correctly) to the billing department. On Saturday evening, the DSTV was restored, however on Sunday morning I received an SMS once again from DSTV that my service will be disconnected due to non-payment. I am tired of complaining and send messages and emails?
Is there any other legal recourse available to me since DSTV seem to not care about their customer service.
Thank you,
R