AK
Adrian K

1 reviews | Active since Oct 2021

27 Nov 2023, 20:30

Poor selection of partners to share my information with

Very happy with DSTV as a product. I am a premium subscriber, love the sport and the programs on offer. Maybe a bit too many repetas etc but I can live with it I recently upgraded my decoder through OnAir. Process was smooth. However since the upgrade I cannot get rid of people calling me trying to sell me insurance. I did not opt in for this. The worst thing is today someone called congratulating me for being a long-term subscriber and made it sound like I was going to be rewarded for my loyalty (I am not that naive to expect something free) and proceeded to tell me I had access to a special insurance offer for funeral cover for me an my family at only R119 for R50000 rand cover. DSTV need to select who they share information with more carefully. I do not want unsolicited calls, especially sneaky underhanded calls making it sound like they are doing me a favour when all they are trying to do is sell me something. It almost makes me want to cancel my subscription and go to another platform.

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Replies (2)
AK
Adrian K's update27 Nov 2023, 20:33
Reviewer Update
On another note, does DSTV operate so exceptionally well that it has no need for a complaints line. You can access a number of different ways to communicate with DSTV but none offer a complaint option. There is no emaiul for us older people and the live chat has restricted menu options. Time for DSTV to up their game on this front.
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Nov 2023, 21:30
Official
Hi Adrian Kreusch, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team