Poor sales communication from DSTV call centre

During the week of Black Friday 2018, I saw that DSTV was advertising the Explora 3 with the premium package for R749 to which I contacted them & placed my order. The lady whom I had spoken to had asked me to email my credit documents to them & I had done the same. My email had gone through but not a response from anyone at DSTV to acknowledge receipt of my mail nor did they contact me to inform me on delivery of my order.

To date, I had called them twice only to hear that my order could be delivered anytime from today. My frustration was that the lady could not tell me a more specific time frame. Either 7 days, 10 days, 14 days or even a year. Its 2 weeks after I have placed up my order & no indication on when I can expect delivery.