Poor & Rude Service

I again had an interaction with the MultiChoice dstv customer service center and poor service and rudeness is what would best explain my experience.

Last Sunday I was told to pay R77.00 to can have my PVR functions reconnected. Today they said the same but now R57. 88 is the outstanding amount and thus my service is disabled.

My total bill is R614.00 and to date I have paid 680.00 but they want more with no explanation of why.

It did not help to call and get Leon Gavender on the phone who did not care about the problem and even made it a joke then called Ugeshin Moodley as the alleged team leader who was then insinuating that I was not paying my bill and should my the money regardless of the explanation that I had paid.

What this means is that I paid 80.00 for one week of PVR functions and am expected to be paying another 57.88 to get the same for the last week before month end.

I think it is time icasa got us a proper alternative for dstv that we can have peace of mind and proper service.