JM
Jan M
1 reviews | Active since Dec 2010
07 Jul 2015, 10:19
Poor response to complaint
A short while ago I wrote, both to HelloPeter, as well as directly to the customer service Team at Multichoice about a problem with the customer service line not answering their call after 1.5 hours. Four days after this I received a 'standard' response, apologising for the DELAYED response, but also asking for a detailed explanation of the complaint. I have sent this to them by mail, but STILL have not received any further response! I have been a client of MNET & DSTV for over 20 years, and it seems that they are becoming extremely arrogant with regards to service. The service in the early days was excellent.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Jul 2015, 14:16Hello Jan Moll,
Reference is made to out telephonic conversation in regards to the waiting time at our call centre and your technical problem.
Please accept our sincerest apologies for the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
In regards to your technical problem we advised that you should have your decoder and multi-switch tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to out telephonic conversation in regards to the waiting time at our call centre and your technical problem.
Please accept our sincerest apologies for the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
In regards to your technical problem we advised that you should have your decoder and multi-switch tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 Jul 2015, 14:16
Official
Hello Jan Moll,
Reference is made to out telephonic conversation in regards to the waiting time at our call centre and your technical problem.
Please accept our sincerest apologies for the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
In regards to your technical problem we advised that you should have your decoder and multi-switch tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to out telephonic conversation in regards to the waiting time at our call centre and your technical problem.
Please accept our sincerest apologies for the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
In regards to your technical problem we advised that you should have your decoder and multi-switch tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,