kC
kevin C
1 reviews | Active since Jan 2016
08 Feb 2016, 18:15
Poor response/no help
As of today the 8th of February i still have no catch up and my original complaint of been misinformed has not been taken seriously. I am disgusted that a huge business can treat their customers like this. I did get a call but the response was worthless and didnt help.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 11:20Hello Kevz80,
Thank you for taking the time to contact us. Please accept our apology for the delayed response.
Our records indicate that you have been contacted regarding your query.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still NO DStv Catch Up titles.
We hope these steps will restore your DStv Catch Up titles.
If you require any further assistance, please don't hesitate to contact us.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Thank you for taking the time to contact us. Please accept our apology for the delayed response.
Our records indicate that you have been contacted regarding your query.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still NO DStv Catch Up titles.
We hope these steps will restore your DStv Catch Up titles.
If you require any further assistance, please don't hesitate to contact us.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 11:20
Official
Hello Kevz80,
Thank you for taking the time to contact us. Please accept our apology for the delayed response.
Our records indicate that you have been contacted regarding your query.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still NO DStv Catch Up titles.
We hope these steps will restore your DStv Catch Up titles.
If you require any further assistance, please don't hesitate to contact us.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Thank you for taking the time to contact us. Please accept our apology for the delayed response.
Our records indicate that you have been contacted regarding your query.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still NO DStv Catch Up titles.
We hope these steps will restore your DStv Catch Up titles.
If you require any further assistance, please don't hesitate to contact us.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Best regards,