Poor response from MNET

Last week Monday (2nd Oct) I phoned MNET as we had no sound on MNET. We only have the MNET analogue decoder and have been loyal MNET customers for nearly 20 years. This happened quite often in June/July and when I phoned them they said that they are migrating the analogue over to digital and we would receive a call to arrange for the technician to come out. This never happened. I got the same response last week and I have still not had a call for them to make an appointment. We never had sound for the entire week last week (Monday to Friday) and then for some reason the sound came back on the weekend. On Monday this week (9 Oct) we lost sound again and we still have no sound and we have also still not received the call from them. Everyone I phone they say they are elevating the problem and we will receive a call the next day. I am hoping that someone from MNET will take this seriously as I have now paid for 2 weeks but have not been able to watch anything on MNET at all.

PLEASE continue to support your loyal customers. Not everyone can afford DSTV but are still loyal and have been long before DSTV came along and if I get such bad service with MNET why would I want to pay more anyway.