1 reviews | Active since Jun 2017

06 Jun 2017, 07:41

POOR RESPONSE

<p>I was debited on the 25th May for an amount of R2054. I have 2 price locks for the amount of R900 and R549 totalling R1449. I have sent numerous emails asking for an explanation for the incorrect debit amount and to date i have not received a response.</p> <p>This is really poor service</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jun 2017, 08:49
Official

Dear Viesh

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jun 2017, 09:11
Official

Good day Viesh

We will be in contact with our Price Lock finance team for further assistance in this regard. You will be updated once communication received.

Thank you for taking your time to contact us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2017, 10:07
Official

Good day Viesh

Our records show that you have been contacted by the Price Lock finance team.

The payments debited for the Price Lock account are valid and the query is now resolved.

If you require any further assistance, please feel free to contact us.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,