Poor Refunds Process

I am so dissatisfied with Multichoice, I even want to give away my Explora. I downgraded my subscription in time, but yet they debit the wrong amount. After a long struggle, I eventually get them to process the refund. But with a shock, They refunded way less than what was supposed to, when I questioned the calculation no one can help me. Then it was said that I need to wait another 7 days for the rest to be refunded, this means I am waiting half a month for one mistake. This is shocking to know that you are loyal payer and supporter but you are not seen that way, just seen as NOTHING.<br> Then they want to say debit orders are better to pay, so take my honest advice, do not do the debit order with Multichoice as they will ***** your money, yes *****. Doing a EFT or cash payment means you know you are paying the correct amount instead of losing the money.