Poor record keeping

I moved recently and had my account deactivated. I called today to have the account activated. Apart from the fact that I have to go and make cash payment to activate the account, I could not have my debit order reinstated. The reason for this is that according to multichoice records I am registered as a cash payer. I was in fact not a cash payer and paid by debit order for at least four years. I think this is very poor service delivery since I now have to send emails to make arrangements for something I have had for years already. Multichoice please get your act together.