Poor ,qaulity service

For two weeks my extra view is not working,i have called multichoice on numerous occassions.Today it was esculated to the Extra view department. I was informed that the turn around time would be an hour from the time the quiry was logged.

I have spent close on R140 airtime.

For two weeks we have a E143 error which no call centre agent can remove. I understand that they have gone through numerous steps to clear it without any results.

We paying for a service that is not active. We considering cancelling the contract altogether.

My biggest issue is that there is no system inplace to verify if the customer has been helped succesfully.

Can anyone please help us.