Poor Process Management

In the past for activation of a holiday home decoder you would phone, confirm request and your account would be debited in advance and credited once the holiday period was over. The process is now that you have to go and pay in advance at a Checkers or Pick n Pay before the holiday service can be activated, if choosing to make an EFT payment then it can only be activated the next day once the payment is reflected. <br> This is a very inconvenient way of activating holiday home services for customer which already have an account.<br> When requesting to be put through to the survey to share my displeasure I was purposely cut off!