POOR POOR SERVICE with no result

Poor poor service with no result.

We have a error on our Decoders due to bad installation / weather. We had the decoders for 2 years without having any problems.

My husband called the call center on Friday 14 Sept and spent 300.00 on the call- they were unable to call us back when he advised he is running out of airtime and they were still not able to resolve the problem. The admitted that the problem is due to a software upgrade and that a lot of people are having the same problem. On Saturday morning we spent another hour with them online also with no result. On Sunday morning we called again and this time received a promise that technical department will call us back within two hours - needless to say, we are still waiting for the technical department to call us

Bernice & Rinus van Zijl