Poor , poor service from DSTV

For the past, at least, 10 years we switch form our residential service to our holiday home service with DSTV Premium with PVR service. And as usual we have done it again this year. Every year for 10 years now we have had problems switching. Then the service is on but PVR function is not working then its cut off then its off with a message saying that our service was suspended! We are paying via debit order and have never had a month where there was a problem with the deducting of the DSTV fee. I must say that service of DSTV is excellent! They never fail deducting the monthly fee! I was reading a article in a newspaper the other day saying that DSTV is rapidly losing customers. I can understand why! I was holding on for 39 minutes for the lady of technical support to speak to her supervisor! This is not a one time experience! Early December it was the same story! I wish for just one December switching DSTV from "home" to "holiday" without a problem. or is that asking too much?