Poor poor service & consultant giving different information

I cakled the DSTV last week and ask what is the procedure to cancel my Wifi contract and they gave me an email address to send them, I did send an email and the following day the rep**** that i need to call the number given to cancel, I call the number and the consultant told me to email them i said i did email and they rep**** that i contact the number given.

I told the consultant i want to cancel the Wifi he asked me the ref. number that was on my email and i gave her, she told me that she cancelled my Wifi and Dr order, now i received a message that the Dr will go off for this month.

Today i called them again to check if the Dr & the Wifi is cancelled the consultant told me that NO it is not cancelled, I must pay R180 for cancellation and to return the router, i said i dont have a problem to do that but i was never told that.

I mentioned to the consultant that i have another Wifi installed already and they must cancel and not give me the data cos i already have a new Fibre.

Today the consultant said the Dr will go through and i will get the Data as usual....I don't want their Data....who is gonna pay for them...im using another Fibre now...Please help.

I was ok with only the DSTV without their internet, they must stop pushing sales and do their jobs we not paying peanuts its money that we paying with.

Oh! listen, i asked to speak to the Supervisor & the lady said i must hold so she can check if they are available and the consultant came back and told the Supervisor is not yet in, i ask what time can i call she said the Supervisors on starts at 13:00...Wooooooooow, i wish i can work there.