Poor poor service

Today Dstv lost me after 20years as paying customer. I changed to dstv stream and this morning I received sms demanding payment althiugh debit order went of on the 30th Jan. Asking at the agency to assist me to get my dstv streaming working, he had no clue how to and not even bothered to ask someone to help him. I went home and activate britbox and netflix. Thank dstv for helping me to leave you for good