Poor poor service

Multichoice service is bellow standard. Ive been trying to pay for dstv since Thursday at pick and pay and pep and all were offline. I called the callcentre to get help and agent informed me to pay using absa account. Which I did and my mistake was not putting reference number. I called again to informed them of my issue, spoke to team leader who gave me wrong email address. When I spoke to an agent via live chat she told me I owe R507, which I wasn't aware of, I was informed to pay R245.

Another issue I'm having with Multichoice is that I cancelled debit order and downgraded to R105 subscription. This was only off for a month or three after that, my account is being debited and they don't find money cos I wasn't aware.

Speaking to the agents doesn't help cause they can't help me with any off my issues, requesting for the call to be escalated to the right people doesn't work cause they can't.