Poor poor service

We activated our DSTV Explorer on Thursday 09 July and since then have had to phone in to the call centre every day to clear an error code and re-activate the subscription or restore services on our decoders. Now we are being told that they are off line until Thursday and cannot resolve our problems. It is not acceptable that we have to keep phoning in to activate a service that we are paying for, or have to suffer the consequences while Multichoice migrates onto a new platform. How is any of this their customer's problem??? Over the last 5 days I have heard many promises and guarantees that the services I pay for have been rectified - all *******. I am still waiting for the call from senior management I was promised my issues had been escalated to yesterday.....