mA
mogamat A
1 reviews | Active since Dec 2017
17 Jul 2020, 13:56
Poor poor service
Utterly disgusting service, I am a premium customer who's never defaulted in the existence of dstv, my subscription has been suspended after my payment was collected. I am furious at this kind of service, I am thinking of cancelling my subscription if this is not resolved
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Jul 2020, 14:18Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Jul 2020, 14:18
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
17 Jul 2020, 16:37Hi Mogamat A,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology as the account was double billed. The incorrect charges has been reversed and the account is activated.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology as the account was double billed. The incorrect charges has been reversed and the account is activated.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Jul 2020, 16:37
Official
Hi Mogamat A,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology as the account was double billed. The incorrect charges has been reversed and the account is activated.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology as the account was double billed. The incorrect charges has been reversed and the account is activated.
Kind regards
DStv: Hello Peter Team
mA
mogamat A's updateReviewer Update
21 Jul 2020, 07:47Please confirm when I am receiving my refund
mA
mogamat A's update21 Jul 2020, 07:47
Reviewer Update
Please confirm when I am receiving my refund