Poor poor poor service to elderly

My dad is 70 Years old, after numerous phone calls and poor service live chats, it's come to putting an ad on hello peter, he explained on many occasions that he mistakenly made payment for his account on 29th of April 2024 into my old inactive account, ref no ***3 instead of *** which is his account, this is a simple error and not something difficult to comprehend, this is the type of service multi choice provides to the elderly, I shocked, please rectify this and reconnect a poor old man's dstv account.