Poor, poor, poor service from DSTV

Since the beginning of the year, after numerous messages and calls and now the 3rd report on hello Peter I get the same response from DSTV which is they will follow up and get back to me which just do not happen. Can it be that a company is so arrogant to just not get back to requests. I made two payments one in December 2023 and one in January 2024 which do not reflect on my account R 1798 may not sound like a lot of money but for a pensioner like me it is. And DSTV if you are going to come back with yr response "We will follow up and get back to you ASAP" please do not even bother because this is all you do time after time after time you should be ashamed of yourselves. I am at my wits end, only avenue left is to try via the ombudsman.