Poor poor poor service experienced with call centr

I called dstv 5 weeks ago regarding the explora deal. he inbound call centre cannot assist with this - and they can only take a message. a week later someone called me back for a credit application. 2 weeks after that someone called me, but i was driving and asked for a call back in 30mins. i did not receive a call. a week later i called back and again the inbound call centre could not assist. another week later i get a call from someone who wants to do a credit app. when i told him i already did it - he then says it was declined - but he can't give me a reason. as a paying customer to dstv for many years and never ever missing any debit orders - i was highly annoyed and requested a manager. after which the call got cut. i called again to the inbound call centre and eventually got through to the floor manager, Tshidiso who said he would me all the info and call me back in 24 hours. that was more than 48 hours hours ago and STILL NOTHING. this is the most disgusting service i have ever experienced - especially as i am a paying DSTV client who is already paying R700 per month and an unknown application is rejected for R100 more! Honestly just SHOCKED at the no care attitude of DSTV!