Poor Poor Poor Service !!!!!

Good day (Account nr ***2) On the 30th of December 2020 I called the call centre to make an arrangement as we were informed that our salaries will only be paid on the 15th of January 2021 and not on the last day of December like alll the other months. The consultant told be the date cant be moved

Early January I called again, spoke to the consultant which helped me and after asking several times what the pro-rate amount will be to pay till the 15th of January I was informed that there is no amount to be paid as it will be included in my payment on the 15th. Someone from the accounts department called be back and ensure that the services will not be suspended.

On the 12th I recieved an SMS stating that the debit order will go off on the 15th to the amount of R 1566.75.

To my surprise I woke up this morning to see that my account has been suspended. Called the call centre on which the message stated that I need to pay 1650.00 in order to reconnect my service and will only be valid till the 6th of January.

Upon talking to a consultant I was told that I had to pay 651.70 in order to get my services connected till the 15th which the debit order in the amount of 1566.78 will be deducted.

I am so sick of DSTV consultants not doing their job. There is not even one note on my account where it was noted of the arrangements.

I will advise people never to get DSTV and dont fall for the price lock offers.

I had it with DSTV and will find another alternative too replace them