Poor poor poor service

<p>OMG. is this what we pay R900 per month for. Rented a movie and PAID for it. But it doesnt play. Spent 30minutes with Jacqueline on the phone -doesnt phone back as promised. Spent another 15 minutes with Nompumeleng or something like that. Got no where. Cant get refund. Only box office credit which at this stage says insufficient funds - cant rent another movie. This is ridiculous. Have had soooooo many problems the past 6 months and when you phone, "please reset decoder". It doesnt f*******ing work to switch anything off. Really need to revisit the protocol for errors. I am livid. The whole escapade cost me about R150 incl. Phone calls and nothing is resolved. </p>