poor poor poor poor poor poor service

It's been over a month that I'm waiting for the delivery of my Explora decoder. I lodged a complain on hello peter on the 19th Nov and got a response that some one will call me. I was called on 31st Nov only to be told they did not deduct the R149 which they were suppose to deduct end of Oct already. I told the consultant that they can deduct immediately(31st Oct). the consultant said that they'll try if not they'll deduct 1st Dec and then they'll speak to the courier company to delivery. I called Multichoice today(02 Dec) as they still didn't deduct the R149 and no one has called me regarding the delivery. all that the consultant could tell me is that nothing reflects on the system she needs to escalate the matter, so tired of hearing that reason!!!! My problem has been escalated for over a month now and I'm not sure if it will ever be resolved.