AS
AndrAA(C) Strydom

1 reviews | Active since Aug 2009

01 Apr 2015, 16:29

Poor poor poor and bulying

I think it is very poor from you to expect a person to give a months notice to down grade a subscription when you don't get a month before paying your firsts subscription, i don't want to cancel, I just want to down grade because you are just to expensive, please show me were i have to give a months notice to down grade and were i signed it.<br> Don't you have to give a months notice when you want to cancel, not down grade, when i spoke to your lady yesterday i asked her to get some one from customer service to phone me, i am still waiting, this is not the first time you people have wasted my time and money. CAN SOME ONE PLLLEEEAAASSSEEEE phone me now.<br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2015, 12:31
Official
Hello tooth,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation we explained that we need to know in advance to allow us to schedule your downgrade to the package of your choice.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta