poor poor poor

suddenly. my dstv has no signal I phone customer service they ask to enter my id no to verify and push # hahaha you cannot be verified, phone again put in smart card no not on the sistem so how do you sort out something if ypu cannot even talk to cust serv. i do not have any signal. o havve switched it off unplugged the cables and putt all back and switched on. no i am aitting with an installation wizard with i canmpt get past and no one can help. dstv in welkom says not there fault must phone cust serv with does not have me on their sistem, and when i got hold of someone they say get an installer. who is going to pay for this? how can the diah suddenly not be working