Poor, poor pathetic DSTV Customer Service Department

Pathetic Service from DSTV in full. I have always been making DSTV payments via the Clicks application for years on end. This time they tell me that no payment was made. They have now disconnected the account, the balance due is way more than the actual monthly payment due to us each month, of which actual payment was already made in February. I sat on numerous calls with them for most of the day and they still don’t help you or care to call you back!!! I wasted more than R150 of airtime, they keep you hanging for so long. The operators at DSTV seriously require some drastic training answering calls related to this as they are not aware that you can pay in Clicks platform even. The first time they told me that it will be switched back on until they get proof of payment as we are not at fault, but they have still never turned it back on again even after everything was sent which they require. They just simply denied the fact that my payment was made, they never bothered to further assist to investigate this case. Then I sent them a transaction history as a PDF file serving as proof of this DSTV payment made via the Clicks app. also which I had to pay for to get, and was then emailed to them. Up till this hour we are still disconnected from the DSTV but my payment for this month was made in advance of the actual due date. Apparently they have no clue that you can pay your DSTV via the Clicks app under payments. They told me I paid “Clicks” instead of DSTV which I’ve been doing all these years. Really now. The payment “Transaction Description is the even the same as for January: “http://www.clicks.c 41…. “ but I was told I paid clicks. Another guy kept me hanging for super long as he did’nt know to assist me and he just ended the call. When you ask for a reference number for the call they do not want to provide you with one, yet we always have the right to ask for one.