FH
Fabian H

1 reviews | Active since Apr 2014

27 Mar 2020, 23:14

Poor poor DSTV

Poor poor poor. My decoder keeps rebooting. I’ve lost Catch up and box office on my secondary decoder. The call Centre is worse than the municipality. They have no idea what they are doing. I’m ****ed off. During lockdown you would expect this not to happen. After 21 days I’m canceling

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2020, 07:30
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2020, 08:39
Official
Hi Fabian, 

We are sorry to hear of the technical issues that you are experiencing. 

Kindly note that we have escalated your query to the Extraview call-backs team for assistance. 

Regards
Kagiso


Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2020, 08:40
Official
Hi Fabian, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
The DStv Hellopeter team

Best regards,