POOR POOR CUSTOMER SERVICE

On Saturday, my husband took our extra view decoder to the Centurion branch......he waited quite a long time before he was assisted by Mmpule at counter 8. She clearly had no clue of what to do and had to every now and then get up and ask for assistance. To top it all she advised my husband that we had no insurance...my husband called me and I had to look for the policy number...really!!!!!!!! After he gave her the policy number she again left her counter in searching for help!!! My husband then told the lady sitting next to her that he is busy loosing his cool...she then stood up and assisted him very quick and easy.<br> <br> We pay a lot of money and we expect that we get the service that we pay for.<br> <br> Already DSTV is having programmes showing over and over and over and over again and that is very annoying.....therefore we don't want to struggle to get good service.<br> <br> PLEASE ENSURE THAT YOU AT LEAST PUT STAFF ON THE COUNTER THAT KNOW WHAT TO DO!!!