Poor poor customer service

I have paid for my annual viewing, my services get cut off every week, I can't even use self service to get reconnect. I have to wait for 7am, call the center and request to be reconnected they apologize, 4 days later same story again. I have requested for my money back so I can pay monthly as it wasn't as painful, I'm still waiting for someone to call me back. I thought I was doing myself a favor for paying in advance, it turned out to be a very unpleasant experience. To think dstv would value a guaranteed client but no it's like they are doing me a favor. So sad