Poor poor customer service

<p>Good Day</p> <p>From my previous review with DSTV, below is the feedback I received from DCC, I just received a notification that my call has been closed.</p> <p>I still have the decoder and no one contacted me. Please see 3 below for the initial complaint.</p> <p>Can someone please assist with this, I've been paying for the insurance on the decoder I dont understand why I will have to pay extra for the explorer.<br />_________________________________________________________________________________________________________________<br />1<br />On Fri, Sep 23, 2016 at 10:59 AM, ********** wrote:</p> <p>Dear Customer</p> <p>Case Number: ********** 1-c3</p> <p>We are pleased to inform you that your case logged on20-09-2016 has been resolved by the DStv Care Team.</p> <p>__________________________________________________________________________________________________________________<br />2<br />Dear Snowy Zulu</p> <p>A follow up request has been sent to our DCC department. Feedback will be communicated soon. <br />We sincerely apologise for the frustration caused.</p> <p>Regards<br />Elna</p> <p>___________________________________________________________________________________________________________________<br />3<br />Good Day</p> <p>I have logged a call with DST on the 15 July, till today it's still not resolved. Their agent removed my SD PVR from their system before I could go exchange it.</p> <p>I am tired calling the call centre, I'm put on hold for 15min while confirming with supervisor and they never resolve the issue.</p> <p>Call references ********** 1-c1, ********** 1-c2, ********** , ********** , ********** , ********** .</p> <p>Can someone please resolve this issue please.</p>