POOR PATHETICS CUSTOMER SERVICE

App**** for a DSTV Explora online on Monday. Received approval sms. Phone in to confirm the turn around time, I was told l will receive an sms of a parcel number than I will have to contact them. On Tuesday no sms was received, Phone in again ONLY TO TOLD TO submit proof of Income and proof of adress and copy of certifited ID. I then asked to speak to superviser. She told it's an outside company it application will take 24 hours to 7 BUSINESS DAYS, and there is nothing she can do, after I insisted she said she will escalate, This is extremely bad service, PATHETIC actually.........THIS IS THE WORST CUSTOMER SERVICE I EVER EXPERIENCE. I'VE BEEN A CUSTOMER FOR SO LONG