POOR Pathetic Useless!

I have never received such bad and poor service in my entire life. I requested to speak to a manager and was told that the manager is not on the floor. When asking for a supervisor I was told my supervisor does not want to speak to you! Why am I batteling since last year to for you to rectify my account? Please explain to me that if I have price lock on my account and the fee is R 964 and you debit my account with R1500, where does the rest of the money go to? Why not to the box office account? How can my payment of January still not reflect on your system after sending proof of payment? Every time that I phone to get this sorted out I hear please email your details to proof of payment? We'll check your emails and sort it out. Since July last year I have been paying between R1100 and R1500 and you want to tell me mybox office is in arrears? So where did my money go to? I have an email that say my balance for February is R0, today I was told it is R 3000, yet again with no explanation. Please sort this out or what do you suggest I do? How many other people are you *****ing money from? I have requested both via phone and email for my debit order to go off on the 01st, today is the 6th and still no debit?