LS
Louis S
1 reviews | Active since Jan 2015
20 Apr 2015, 11:33
Poor & Pathetic Service received from Call Centre
We app**** for a DSTV explorer decoder on the 30th of March 2015. Multichoice phoned and confirmed everything, and the deal was approved. 9 days later no reply - we phoned the call center to find out what is going on. No body could tell me where or what was going on and according to the call center they logged a report on their system. \Somebody will contact you". We contacted the Call Center on the 9th of April again"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 14:17Hello Louissmit4,
We do apologies for the inconvenience you experienced in this regard.
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply20 Apr 2015, 14:17
Official
Hello Louissmit4,
We do apologies for the inconvenience you experienced in this regard.
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We have escalated your account to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert