POOR PATHETIC SERVICE

Trust this email serves the reader in good health compare to the loyal customer that’s sending it., Firstly let me explain to you how frustrated I am now to a point that I feel that this is the worse service ever. How can dstv disregard and inconvenience there customers like this. My night mare started with Dstv in February 2018 and today when I checked my balance due it was a SHOCKING R6106.21 DUE 02/06/18 ?????????? I want answers urgently for the past 3 months my account has been activated every 4th day which results in me calling in from my cellphone and wasting my airtime. On the 3th May 2018 an amount of R3960 was debited from my account. On the 15th May my account was disconnected I called and spoke to Miraketo she then informed that I must email her the proof of payment and once she receives it she will reconnect it. I immediately emailed her the proof of payment an hour later it still had the E16 error code on I then called back and spoke to Lena who said that the previous consultant didn’t attach the proof of payment and asked at I email it to her, I immediately emailed her as well. 1 hour later I called back again frustrated and so angry at that time I’ve made 6 phone calls and emailed the proof of payment to Mikateko, Sarah, Lena and eventually Hope helped me. On the 20th May 2018 my account was disconnected again, I called in and spoke to Ntandokazi who informed me that the proof of payment was not attached and I need to email it again. I emailed it immediately and called back 30 mins later and was told by another consultant that the proof of payment was not attached and they need a clearer copy. I emailed the clear copy and my account was re activated. On the 23th , 25th, 29th, I’ve spoken to Salaminah, Busiswe, Ntandokazi, Mkwa**** and emailed all of them over the last couple of days and then on the 03th May 2018 the same thing happened, that morning I just had an emotional outburst on the ph. with the consultant whereby I burst out crying nonstop I was so emotional that I didn’t get the consultant name and yet again she informed me that the attachment was not there. Does Dstv realise how this is affecting me emotionally and it’s so frustrating as I need to use my cell phone every time to contact them then still to deal with *********** staff. I want answers please this balance is really affecting me in a negative way and the fact that my account gets deactivated every week or every 3 day.

MS Africa